ABOUT THIS POLICY
It applies to Information collected by us, or provided by you, whether in one of our restaurant, over our Website (including the mobile optimized version of the website accessible from your portable hand-held device), or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website, App and our products and services. Please take a minute to read and understand the policy.
All your personal Information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you want to know what information we collect and hold about you, or to exercise any of your rights as set out in section 9 below, please write to us at the below address or via email at firstname.lastname@example.org
The Eden House.
Grange Road, Rathfarnam, Dublin 16
The Eden House is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you make a booking
you use our website (https://www.theedenhouse.ie).
you download our offers, purchasing a gift card
you sign up to marketing emails
you make an enquiry
someone is interested in working with us.
When you are in our restaurant, we may collect the following information when you use The Eden House’s Wi-Fi service:
a) your name and contact details (date of birth), email address.
b) your physical location, whilst you are in the restaurant only.
DEFINITION OF PERSONAL DATA
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
The Eden House collects information such as:
Date of Birth
billing information taken for deposits, or holding credit card information for
use in the case of no-shows (where applicable)
When you dine at The Eden House:
current and past restaurant reservation details
When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by The Eden House. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
browser information (e.g., type, language, and history)
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
When you enter a competition on The Eden House’s social media channels we may collect such information as:
a. Your name and contact details (date of birth), email address.
When you communicate with our Facebook Messenger Bot on The Eden House’s Facebook page, we may ask for additional information to best assist you, this may include such information as:
b. Your name and contact details (date of birth), email address.
If you use our website, we may receive your generic location (such as city or neighbourhood)
HOW IS YOUR INFORMATION USED?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
Customer Service communications if requested.
In the event you have been selected as winner of a competition you have entered on our website or social media channels.
We may use the information to customise the website according to your interests.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
HOW AND WHERE DO WE STORE DATA?
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at email@example.com or by clicking the ‘unsubscribe’ link in any of our marketing emails.
You have a right to request a copy of the personal information that The Eden House holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: firstname.lastname@example.org
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary.
Data security is very important to us, and to protect your data we have taken suitable measures to safe guard and secure data collected through our Site.
USE OF ‘COOKIES’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. [When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.]
CHANGES TO THIS STATEMENT